Policies

Shipping:

At Telluride Music Co., we ship all of our instruments via FedEx. All of our shipments are fully-insured, and we can often include FedEx Ground shipping at the sticker price of a new instrument. Even though Telluride may seem remote, FedEx offers us wonderful service. With FedEx Ground, we are able to ship to the West Coast within two to three business days and the East Coast within three to five business days. We can also offer competitive rates on Second-Day and Overnight FedEx Express options. For a shipping quote, give us a call at (970) 728-9592 or send us an e-mail.

Returns & Our 48-Hour Approval Period:

We offer a 48-Hour Approval Period on every instrument we ship. As soon as an instrument is delivered, you have 48 hours to let us know you want to return it for whatever reason. We certainly don’t expect the instrument to return to Telluride within that 48-hour window; we’ll work out the return shipping on a case-by-case basis. The customer is responsible for the shipping both ways, but we’ll issue a refund for the instrument once we receive it. All refunds are paid by check. On credit card sales, there may be as much as a 5% restocking fee.

We know that buying an acoustic instrument sight unseen can be difficult. By offering the approval period, we want to give our customers the chance to play an instrument at home, take it to a luthier or friend, try it out at a rehearsal, or hear how it sounds in the studio. We want our customers to make sure their instruments are right for them, and a comfortable, familiar setting is often the best way to determine that. With the approval period in mind, we hope our remote customers can buy with confidence.

Humidification:

Telluride Music Co.’s showroom is located at 8,750 ft. elevation in the San Juan mountains of southwestern Colorado. Needless to say, it’s dry here. We have an integrated Nortec system that maintains an average relative humidity of approximately 45%. In this part of the country, we highly recommend some means of humidifying acoustic instruments. We stock all sorts of products that will help you protect your investment in fine-sounding acoustic string instruments.

Condition Guidelines for Used & Vintage Instruments:

Judging the condition of used and vintage instruments is incredibly subjective. Nowadays, a lot of shops like to throw the “all-original” buzzword around even though an instrument might have a laundry list of repairs. We will almost never use the term “all-original” because an “all-original” vintage guitar is an extremely rare beast. We do our best to describe our instruments as accurately as possible, and any time we use one of the terms below, we follow these guidelines:

Mint – The instrument is pre-owned, but absolutely pristine. A mint instrument will show no play wear and appear brand new, as if fresh from the builder.
Near Mint – The instrument may show some superficial signs of play (such as light wear on the pick guard or light finish swirling), but otherwise it appears as if brand new and has no history of repairs, modifications or cosmetic issues. A vintage instrument in “Near Mint” condition is a rare thing, and if we describe one as such, you can bet that it’s truly all original.
Excellent – The instrument is very clean cosmetically, but it may have had some professional repair that was necessary to maintain playability and tone or to return the guitar to original condition (anything from minor setup work to neck resets and bridge re-glues). In many cases, we consider professional re-frets, neck resets, bridge re-glues, new nuts and saddles, etc., as routine repair necessary to return an instrument to original factory condition. Most instruments described as “Excellent” will have a history of few repairs if any, but no matter how clean the instrument may be cosmetically, it would be incorrect to describe a vintage guitar as “Excellent” if it needs work.
Very Good – The instrument may have had some modifications, some repair/restoration work or cosmetic damage that has been corrected, but it is structurally sound, plays like it should, and is in acceptable cosmetic condition. In some cases, the only difference between “Very Good” and “Excellent” will be cosmetics. Also- any instrument that has had any modifications (even just new pickups) will be “Very Good” at best.
Good – The instrument may have had exhaustive repair/restoration work, and it may show some heavy cosmetic wear, but all repairs are structurally sound and the setup is nice and playable. Instruments that have no repair history but show sincere wear fall into this category, as does a vintage guitar that has been restored and shows heavy finish-checking.

If an instrument cannot fall into the categories above, we will not offer if for sale. We do not stock any “as-is” instruments that require repair or have any issues.

In our online listings of used and vintage instruments, we will do our best to photograph and describe all repairs and cosmetic flaws as accurately as possible. If you have any questions on any particular instrument, just give us a call at 970.728.9592 or send us an e-mail.